How we work

Our emphasis is on developing solutions that are right for our clients, focusing on understanding their needs and issues before tailoring a solution that helps them to achieve their aims.
Our facilitative approach enables our clients to have a tailored and consulted solution meeting their business needs and providing a number of benefits:

  • Involvement in the design of the solution so that it addresses the specific issues that our client is facing
  • Buy-in to best practice – discussing these issues enables the solution to become the new `way we do things round here’ which means that it can be successfully implemented within the organisation

We break down the complete process of work winning into inter-connected stages and identify opportunities for improvements in each stage that beneficially impact the process as a whole.

Our facilitative approach is based on the following:

Diagnose – To understand where you are at present our approach is to look at a combination of perspectives, processes and results to gain insight.

Develop – We craft a draft solution using insight gained through the diagnostic activity. We incorporate existing best practice within our client, enhanced with appropriate best practice from our array of best practice tools.

Deploy – We introduce the proposed solution to the practitioners to receive feedback. This is used to gain their buy-in and commitment to supporting the change initiative. This is also used to identify any possible blockages and discuss potential ways to mitigate them.

Implement – We finalise the draft solution using feedback gathered during the deployment to further fine tune the solution and supporting tools, prompts and checklists.

Support and Monitor – After the implementation, we agree upon activities that will help to embed the new approaches and processes through mentoring and coaching or on-going support to assist in sustaining the new culture: for example, in work winning this could include the occasional provision of independent red team reviews on live bids.

A follow-up clinic event takes place, typically 6-9 months after implementation, designed to explore where the solution has enabled success to be achieved, what has worked well and what could be further improved.